I finally started packing! The Mayor and I are quite excited about our trip to the North. Fortunately, I found my jacket last night out in the garage. In Goalielocks’ haste to clean, he decided (I guess) that my jacket and nice mitten from Stockholm should be donated. I guess I’ll have to go through the donation bags when I get back from Chicago to make sure he’s not getting rid of anything else I need. My clothes have all been washed and the boots have been selected. I decided to not bring winter boots since the weather’s going to be mild. Consequently, I’m bringing the cute boots I took to Scandinavia in 2018.
So in between packing and work, I’ve been trying to update my rental reservation to reflect my gold club membership with Hertz. Their online support told me to try updating it in their app. Spoiler alert, their app does not work. Consequently, I ended up calling customer care. After being on hold for several minutes, the agent canceled my reservation and created a new one (allegedly.). I say allegedly because it is yet to reflect in my account, nor can the online Hertz agent see the new reservation. As Charlie Sheen would say, I’m winning! As this goes to press, I’m waiting to hear back from Hertz as to whether I need to create a new reservation or not. And now I’m back on the phone with Hertz. I’m clearly bumfuzzled.
Today’s bloganuary prompt is what chore do you find most challenging to do? The answer is getting issues like reservations fixed via phone calls. I work on the phone all day. Consequently, I don’t want to spend my spare time on the phone. To me, it’s a bit sinful when a consumer can’t fix their issue online without having to call the company multiple times. It should never take more than one call to fix an issue. Anyway, to punctuate my bad experience today, they can locate the new reservation, but it’s all jacked up. At this point, they’re skating on thin ice. Good news! They’re no longer on thin ice. They fixed my reservation and it’s now going to cost me a third of the original price. And now I’m back to packing.
Today’s accountability tracker: