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My rental car saga from Chicago is becoming a trilogy. And not a good one. It’s becoming one of those trilogies Hollywood makes because they’ve run out of ideas. I have been working with Hertz since 1/14/23 to close out my failed rental car. You may recall, Hertz had to tow my rental back to O’Hare because it had a bad starter. Yet, here I am over a week later still fighting to get the contract closed.

Yesterday, Hertz customer care assured me that someone would be calling to resolve my case. Well, today Hertz called me about the rental. I answered thinking they were calling to resolve my escalation. You can imagine my surprise when they asked why I hadn’t returned the rental. Consequently, I lost my shit. By this point in the game, Hertz should have more than adequate documentation on this farce of rental experience Honestly, I tried my best to temper my reaction as it wasn’t that representative’s fault Hertz doesn’t have their shot together.

After forcefully explaining Hertz O’Hare has had my rental since 1/14/23, I provided her with confirmation that the tow was received at O’Hare and the roadside assistance case detailing the ordeal. How is it possible that none of this information is on their systems??? I have literally spoken to customer care at Hertz several times a day since before our trip. Candidly, I don’t understand how this went from a weekend rental to becoming a trilogy.

Thankfully, I blocked all charges from Hertz on my credit cards. Otherwise, they’d be charging me daily for a car they think I didn’t return. What an absolute clusterfuck. Hertz’s ubiquitous incompetence at all stages of this experience has been exceedingly frustrating. Here’s hoping this ends as a trilogy because I can’t deal with a whole series of this shit.

In other news, my right shoulder exploded with an angry-looking rash. I figured it was either dermatitis or cellulitis, so I set up a telehealth medicine. Unfortunately, the doctor couldn’t do anything for me via telehealth because of the possibility the rash was caused by a scratch from one of our dogs. Consequently, I headed to urgent care this morning.

The name urgent care is such a misnomer. There is nothing urgent about urgent cares in Florida. I’m a reasonable person, but I have my limits. Clearly, I should have checked in at home and waited until they were ready to see me. Instead, I waited almost two hours in the parking room and waiting room. It’s so frustrating!

I finally saw the doctor, who felt it was likely it was a contact dermatitis reaction. Since, however, I hadn’t made any changes to my routine (i.e. no new soaps, shampoos, cleaners, detergents, or clothes,) he opted to treat me for both. I am relieved that it is not from my dogs, but I’m at an absolute loss as to what caused the reaction. Hopefully, the rash will clear up quickly with the steroid cream and antibiotics.

Today’s accountability tracker:

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